Trust grows through the moments families remember: clear updates, a commitment kept, and care tailored to the pet in front of you.
A pet is never just a passenger. Someone is waiting for them at the other end.
A long-distance move asks an owner to place a much-loved companion in someone else’s care. The client experiences below make that trust specific: a rabbit’s journey through flooding and difficult weather, a family worried that no one would take their powerful young Rottweiler, and a breeder who trusted the team enough to welcome them into her home. Different animals, different pressures—one shared expectation that the person handling the trip will stay thoughtful, communicate, and keep their word.
★★★★★
A rabbit’s journey through rough weather
Thomas R. entrusted his very special rabbit to a roughly 1,660-mile journey from California to Kansas. Storms brought flooding and difficult passage. For the family, updates and pictures were more than trip notes: they helped them know their bunny was safe, calm, and comfortable while the journey continued. The review says the rabbit arrived healthy and earlier than expected. Thomas’s full account is below, in the customer’s own words.
“We hired Captain Dixon of GSO Luxury Pet Transport to transport our bunny from the San Francisco Bay Area to Kansas. With all the storms on the coasts and moving inland there was flooding and difficult passage but he kept us in the loop the whole way with updates and pictures, so we always knew our bunny was safe, calm and comfortable in his truck. He even arrived earlier than expected with our healthy and happy bunny. If you're nervous about shipping a small or delicate pet a long way, book Captain Dixon. Professional, caring and reliable even when conditions are rough. Highly recommend him, 10/10, we'd use him again.”
Thomas R. · Special rabbit · California to Kansas
★★★★★
A promise kept for Ace, a Rottweiler
Jose’s concern was specific: Ace was a Rottweiler puppy already over 100 pounds, full of energy, and not fully trained. The owner worried no one would take him. The review says GSO accepted the trip even though other bookings had canceled and the Chicago-area-to-Texas run became a major detour. What Jose remembers is the promise being honored anyway—and Ace having room to stretch out. This is a story about being upfront about a challenging pet, then having the transport team take that responsibility seriously.
“Ace is a Rottweiler puppy, but he's already over 100 pounds, full of energy and not fully trained yet. I was honest about that from the start, and I was worried nobody would want to take him. Captain Dixon with GSO Luxury Pet Transport took him without hesitation. What I didn't know at first was what it cost him. Other bookings on his route had cancelled, and he was heading to California with other dogs, so a trip from the Chicago area down to Texas was way out of his way and barely worth it for him. He came for Ace anyway. He'd given us his word, and he kept it even when it would have been easy to back out. … Our furry buddy had lots of space to stretch out. This is more of a luxury pet retreat than a loud cargo van with a bunch of crazy dogs. On the road he was patient and gentle with Ace the whole way. He got up in the middle of the night more than once to clean up after him and never once made us feel bad about it. He kept us updated every step of the way, so we never had to wonder where Ace was or how he was doing. Took him for walks every 3–4 hours. Ace got home safe, healthy and right on time. Handing your dog to someone you just met is hard.”
Jose O. · Ace, a Rottweiler · Chicago area to Texas
★★★★★
A breeder’s trust, beyond the transport
“The Absolute Gold Standard for Breeders & Live Transport! If you are a breeder looking for a reliable, top-tier transport team you can actually rely on, look no further than GSO. Luxury, Captain Dixon and his team. I train 10 to 20 pets a month, and I rely on GSO to move many of our animals, including horses, all across the country. Managing high-volume, high-stakes live animal shipping requires complete precision, and this team delivers every single time. They are incredibly timely, flexible, and dedicated. Even when dealing with my most difficult clients, they work tirelessly to ensure everything goes smoothly and professionally. This team is somebody you can truly trust with your animals and your business. I trust them so much that I even welcomed them to stay at my house during transit, and they treated my home with the utmost care and respect. If you want peace of mind for your animals and your clients, Captain Dixon and GSO are the team to partner with. I will continue doing business with them for many of my transport needs!”
Catherine · Breeder client · Repeat customer
A Catahoula in the middle of a PCS
A PCS means a family is changing duty stations, not leaving its companion behind. Natalie S. moved from Fort Bliss, Texas, to Rogersville, Tennessee, with her Catahoula Leopard Dog as part of the relocation. In the experience she shared, she praised the team’s professionalism and discipline and the way they handled the family’s belongings. Those practical details matter when a household is moving: the pet’s journey has to stay connected to the family’s plans. Natalie’s story is about more than the route. It is about including the Catahoula Leopard Dog in a major transition, being clear about the family’s needs, and trusting a team to do its part while the family moves together. The details she chose to emphasize are practical ones—a disciplined team and careful handling while the household changes locations—not a generic promise about luxury.
Natalie S. · Catahoula Leopard Dog · Fort Bliss to Rogersville
A military move with a German Shepherd and a cat
Ryan C.’s military family moved from San Diego to New York with a German Shepherd. His account also described a difficult cat whose journey was disrupted by storms. Both details matter: this was a family move involving animals with different needs, and the long route became harder when weather disrupted travel. Ryan praised the team’s professionalism through the difficult conditions and the care taken with the pets. The cat arrived home safely. For a family moving across the country, that outcome means more than completing a route—it means knowing a beloved companion made it through a stressful transition and was home again. The German Shepherd belongs in this account too: naming both animals shows the scale of what the family was trusting the team to handle, rather than reducing the story to a single pet.
Ryan C. · Military family · German Shepherd and cat · San Diego to New York
Making room for a high-energy Malinois
Joshua K. needed to move an 80-pound Belgian Malinois from Washington, D.C., to San Francisco. The dog was highly energetic and not yet trained, so his temperament and exercise needs had to be part of the plan—not an afterthought. The team made time for proper exercise in Big Sur and gave him focused, individual attention during the journey. Joshua valued that personalized approach and said the team focused on each animal rather than taking a large group of dogs at once. The details—weight, energy, training, and a real exercise break—explain why Joshua valued a plan built around his dog rather than just the mileage between two cities. He had been candid about the challenge from the start; his story is useful to other owners who want to explain a pet’s behavior and needs before deciding how to move them.
Joshua K. · 80-pound Belgian Malinois · Washington, D.C. to San Francisco
More pets, more kinds of journeys
GSO has also supported a military family relocating from Texas with a German Shepherd and transported Shih Tzus, cats, rabbits, and other household pets. These are additional service experiences—not separate quoted reviews.
MIT & OxfordTeam backgrounds across technology, compliance, and policy
Nationwide + internationalGround transport and trip coordination for U.S. and international itineraries
USDA-registered pet carrierAnimal Welfare Act · Class T
Pharmacy deliveryRequests reviewed for authorization and handling requirements before booking
Hotel & concierge serviceGuest transfers and trip coordination for properties, resorts, and concierge teams
Personalized planningAttention tailored to each pet, breeder, and receiving family
Reviews and client experiences shared with GSO. Five-star marks appear only where present in the source material; no combined or Google rating is implied. Pharmacy requests are subject to service scope and applicable handling requirements.
What we run
Air and ground, one office.
Private aviation, chauffeur service, and guest logistics through one accountable point of contact.
Jet Brokerage
Charter sourcing through direct operator relationships, arranged pilot to pilot with ground transport on both ends.
Chauffeur & Airport Transfers
Airport and FBO transfers, hourly service, and full-day itineraries, coordinated directly with your office or flight team.
Hotels & Guest Services
Discreet support for luxury hotels, resorts, and concierges—from guest transfers to time-sensitive catering, wine, luggage, and high-value deliveries.
National reach
Nationwide reach. International coordination.
VIP ground transport across the United States, with private aviation and destination logistics for international journeys.
Nationwide door-to-door service throughout the United States, with international trip coordination arranged around confirmed itineraries. All trips are advance-booked and subject to availability.
Corporate & major events
Big events are where GSO shines.
Airport arrivals, venue transfers, and multi-day chauffeur service for executive offices, production teams, and invited guests.
UN General Assembly week
New York Fashion Week
Super Bowl weekends
Formula 1 & major sporting events
Plus galas, premieres, racing season, and citywide events. Corporate pricing is tailored to route, duration, vehicle, and availability.
Advance booking required; availability depends on route, animal size, and travel needs.
On the rampLeft seatWheels down
The fleet
Matched to the trip.
View vehicles and booking terms
Vehicle
Tier
Notes
Volvo XC90
Executive
Luxury SUV for executive and family travel. Seating, luggage, and access needs confirmed when booking.
Ford Expedition
Full-size
Three rows and full luggage capacity. The workhorse for airport runs with a party and bags.
Chevrolet Suburban
Full-size
The standard executive SUV most corporate and family offices expect. Ample rear legroom.
Ram 1500 Limited Longhorn
Signature
Signature interior with fitted running boards. Entry and seating needs confirmed before booking.
Jeep Grand Wagoneer
Full-size
Larger parties and luggage-heavy arrivals. Subject to availability during the meet.
Terms — Payment due on completion of service. Three-hour minimum on hourly bookings. Gratuity of 20% added to invoice. Account clients invoiced per trip.
Before you call
Questions we get.
Can we book on account?
Yes. Personal offices, family offices, and hotels can arrange account billing. Payment is due on completion of service.
What should we send for a corporate or event quote?
Send dates, event, pickup and destinations, passenger count, and any vehicle or multi-day requirements.
Is there a minimum booking?
Hourly bookings carry a three-hour minimum. Point-to-point airport transfers are quoted as a flat rate with no minimum.
